Our visions and values

Core values and performance standards

Novae is underpinned by a set of values and approaches to our work that enable us to maintain the highest level of service and underwriting talent. They are:

Values

Courtesy – common courtesy enhances our working environment. Hand in hand with courtesy comes honesty, integrity and ethical behaviour. Our clients and business contacts rightly expect the highest standards from us including respect for the confidentiality of information. Good manners is good business.

Commitment – we want our staff to be committed to working at Novae, and to want to improve. The competition we face is strong, so we appreciate what our staff do for us, and we want them to understand that what they do matters and makes a difference. Mistakes will be made, but we are tolerant of mistakes; what we are intolerant of is complacency, people who don’t care.

Initiative – we compete by simultaneously building on traditional strengths and embracing change. We encourage debate, innovation and new ideas. However senior or junior you may be, if you have a good idea we want to hear it.

Teamwork – the ethos of the team lies at the heart of all we do. Encouraging and supporting colleagues by congratulating them when things go well, by communicating openly and freely, this is how confidence in and respect for colleagues is built and maintained.

Performance standards

Leadership – take responsibility for one’s ideas and actions. Look to develop the talents of colleagues and thereby optimise the team’s performance. Motivate and inspire colleagues to work efficiently and effectively while remaining approachable and supportive.

Accountability – take ownership of and be accountable for the completion of work in a timely and self-confident manner. Communicate the status of one’s work with relevant parties, managing expectations appropriately.

Aspiring for best results – retain the desire and the commitment to deliver outstanding results, continually striving to achieve higher standards, to improve, and to exceed expectations.

Personal development – display an ongoing commitment to learning and self improvement.