Claims

One of the central foundations upon which Novae is based is delivery of a first class claims service. Novae offers a professional, experienced claims handling process with pro-active case management, leading edge information technology and access to legal specialists. Insureds can depend upon a reliable service, delivered in a friendly and approachable manner.

Novae appreciates the importance of its insured clients’ professional and business reputations and accordingly claims are treated promptly, discreetly and professionally by a suitably qualified and experienced claims handler.

The claims department is responsible for reserving claims individually and works closely with underwriters in reviewing claims and specific risks. It also identifies loss trends in all classes of Novae’s business.

Novae offers:

• Professional, experienced claims management
• Efficient, personable and suitably qualified claims adjusters
• A quick turn-around of claims with clear channels of communication
• Direct access to legal and professional expertise
• Well-established professional relationships with brokers and insureds
• A commitment to establishing long-term relationships with our clients and service providers
• The highest standards of professionalism and integrity